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Login and Account Access Troubleshooting

Reset your password, sign in from the right URL, and work through browser, 2FA, and account-status issues that block login.

If you can't get into your Rescover account, the fix is usually one of three things: a wrong password, signing in from the wrong URL, or a browser issue. Work through this list in order.

Reset your password

From the login page, click Forgot Password. You'll get a reset email within a couple of minutes. Check your spam folder if it doesn't arrive — password-reset emails sometimes land there. The reset link expires after 60 minutes, so use it promptly or request a new one.

Sign in from the right URL

Rescover has two front doors:

  • www.rescover.com/login — the main Rescover login.
  • your-company.rescover.com/login (your myRescover subdomain) — for accounts that have a custom subdomain.

Email-first login on rescover.com will redirect you to your subdomain automatically if your account lives there. If the redirect doesn't fire, go to your subdomain directly.

Email address mismatch

Your login email is the one your account was provisioned with — usually your work email. If you're typing a personal email or a different work email by mistake, the login will fail silently. Try the email on file from your most recent Rescover invoice or welcome email.

Logged in, but lost access to a product

If you can sign in but a product (Property Suite, Investment Gateway, Portfolio Insights, etc.) is no longer working for you, the most likely cause is a past-due payment. Rescover does not block login when an account is past due — instead, product access is paused until the payment is resolved.

To fix it:

  1. Open Settings → Personal → Billing.
  2. Update your card if it expired, or retry the failed charge.
  3. Wait up to an hour. Product access is restored automatically once the payment goes through.

If access doesn't return after an hour with a successful payment on file, email support@rescover.com with the date the card was updated.

Cancelled accounts

If your subscription was cancelled and your billing cycle has ended, login itself is disabled and you'll see an "account is inactive" message after the password is accepted. To reactivate, email support@rescover.com.

Browser troubleshooting

If the login page itself won't load — buttons unresponsive, blank page, infinite spinner — try:

  • Hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
  • An incognito or private window. If that works, your browser cache or an extension is interfering.
  • A different browser. Rescover supports the latest versions of Chrome, Edge, Safari, and Firefox.
  • Disable browser extensions one at a time — ad blockers and privacy extensions occasionally block our login flow.

Two-factor authentication

If you set up 2FA and lost access to your authenticator app, email support@rescover.com from the email on your account. We'll verify your identity and reset 2FA on your end. We can't bypass 2FA without identity verification — that's by design.

"Rescover is down"

If multiple people on your team can't reach Rescover at the same time, check your status. The platform is highly available, but if there's a real outage we post updates. If you're the only one affected, it's almost always a local browser, network, or VPN issue — try a different network (mobile hotspot is a fast test).

Still locked out?

Email support@rescover.com from the email on your account with a short description of what you've tried. Include the URL you're logging in from. Most password and access tickets are resolved within one business day.