Billing, Payments, and Refunds
Find invoices, update your card, and understand the refund policy and how to dispute a clear billing error.
Most billing questions follow a few common patterns. Here's where to find what you need.
Where to find your invoices
Open Settings → Personal → Billing to see your current plan, next billing date, payment method on file, and a downloadable PDF for every past invoice. Invoices are also emailed automatically when each charge runs.
Update your payment method
From the same Billing page, click Update Card to change the credit card on file. The change applies to your next charge. If a payment fails, Rescover retries automatically over a few days before pausing your account; you'll receive an email at each step.
Refund policy
Rescover does not issue prorated refunds for unused service time. When you cancel, your account stays active through the end of your current billing cycle and then ends without further charges. The cycle starts on the day you signed up — see Canceling Your Subscription for how the timing works.
The only billing situations Rescover corrects are clear errors:
- A duplicate charge for the same period.
- A charge that ran after your account was already cancelled.
- A failed payment that was retried successfully but billed twice.
Disputing a charge
If you see a duplicate charge or a charge that ran after a confirmed cancellation, email support@rescover.com with the invoice number and a one-sentence description of the issue. We'll look it up and reconcile within one business day. Routine "refund for time I didn't use" requests are not honored — you keep full access through the cycle you've already paid for, and that's the value you receive.
Past-due invoices
If you receive a "past due" notice, the most common cause is an expired card. Update your payment method from the Billing page and the failed charge runs again automatically.
Receipts for your accounting team
Every paid invoice is downloadable as a PDF from the Billing page. The PDF includes your company name, billing address, charge amount, and date — what most accounting teams need.